Understand emotion. Elevate every conversation.
EmotiQ reads customer emotion in real time across voice, chat, face and scanned text — then coaches your agents and protects their wellbeing, all in one platform.
One platform for emotion-aware service
Real-time emotion engine
Detect 8 customer emotions live in every conversation, with automatic escalation the moment sentiment turns negative.
Multi-channel input
Voice transcription, live chat, in-browser facial emotion and OCR of scanned feedback all feed one engine.
AI coaching copilot
An emotion-aware copilot, a coaching knowledge base and spoken whisper-coaching guide agents in the moment.
Agent wellbeing
Self check-ins, stress signals and recognition rewards keep your team healthy — not just your customers happy.
Supervisor & analytics
Live oversight, escalation follow-up boards, customer emotion journeys and CSAT-vs-prediction calibration.
Secure & private
Multi-tenant isolation, audit logging, PII redaction and provider-agnostic AI that even runs offline — PDPA-aware controls, with full compliance posture pending legal review.
Built for every role
Agent console
Live mood timeline, coaching suggestions and a face-emotion camera tab — everything an agent needs on one screen.
Supervisor dashboard
Watch live calls, jump on escalations, and track team stress and workload signals in real time.
Insights & journey
Emotion trends, per-agent analytics and each customer's emotion journey across every interaction.
Live in three steps
Bring in conversations
Connect a data source or import calls — voice, chat, face or scanned text all become emotion signals.
Coach in real time
Agents see live mood and AI coaching; supervisors get instant escalation alerts.
Improve every week
Insights, CSAT calibration and wellbeing trends show exactly what to fix next.
Simple, scalable pricing
Every plan includes real-time emotion detection, coaching and EN / TH / ZH support.
Starter
For small teams getting started
- Up to 10 agents
- Real-time emotion detection
- Coaching knowledge base
- Email support
Professional
For growing customer-service teams
- Up to 50 agents
- AI copilot + whisper coaching
- Supervisor dashboard + escalation
- Agent wellbeing & rewards
- Priority support
Enterprise
For large organizations
- Unlimited agents
- Voice & data-source connectors
- PDPA-aware controls + SSO
- Dedicated success manager
- Custom SLA (by agreement)
Questions, answered
Understand emotion.
EmotiQ reads customer emotion in real time across voice, chat, face and scanned text — then coaches your agents and protects their wellbeing, all in one platform.
Get started free